DESOPADEC INAUGURATES SERVICOM CHARTER

The Delta State Oil Producing Areas Development Commission, DESOPADEC, Ministerial SERVICOM Unit Steering Committee and Approved SERVICOM Charter has been inaugurated for immediate take-off and implementation in the Commission.

Inaugurating the Committee at the Commission’s board room in Warri recently, Mr Jolomi Ikomi from the Office of the Special Adviser to the Governor on Jobs and SERVICOM noted that the challenge in most organisations is that of awareness creation, stressing that SERVICOM is about service; what the people are entitled to and should expect from any organisation.

According to him, the focus should be on the quality of service rendered, as the major drive is service delivery anchored on timeliness, professionalism and courtesy.

Mr Ikomi urged the Management of DESOPADEC to give support to the unit in the area of funding,

and in writing their report on a quarterly basis. He noted that SERVICOM is not EFCC but it is in place for rendering quality services to our stakeholders.

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Responding on behalf of the DESOPADEC Management was the Managing Director and Chief Executive Officer, CEO, Olorogun Williams Makinde, who said the essence of their appointment was to provide quality services to justify the salaries being paid by government.

According to him, service improvement should be taken seriously as the revenue accruing to the Commission has since dwindled hence the need to build human capacities.

Olorogun Makinde appealed to members of the steering committee to take their assignment seriously as he will hold the committee accountable for any shortcomings.

Members of the committee include: the Managing Director as Chairman, all Executives Directors, all Directors, Head of SERVICOM Unit, Mr Jawella Uzor, NODAL Officer, Mr Notoma Edwin, Jeskins Martins, Felix Tuedor, Esther Obawei and Hilary Ibuje.

DESOPADEC SERVICE CHARTER

MISSION STATEMENT

To put smiles on the faces of the people of the host oil bearing communities through massive infrastructural and human capital development.

VISION STATEMENT

To remain a truly people-based interventionist agency dedicated to ensuring peace, security,abundance, better life and sustainable economic development in the oil producing communities of the state.

CORE VALUES

.Equity

.Transparency

.Accountability

.Sensitivity

.Professionalism

.Team work

SERVICES RENDERED

. Public works (e.g roads construction, schools, jetties, canalization etc)

.Health and medical services (construction of health centres, free medicare)

.Education service (e.g scholarship and bursary awards)

.Agriculture and aqua-culture

.Micro credit scheme for cooperative societies

. Public enlightenment programmes

.Conflict resolution, staff training/workshops

. Sports events

LIST OF CUSTOMERS

.Oil producing communities

.Ministries,departments and agencies(MDAs)in oil producing areas

. Contractors

. Oil companies

. Private organizations(e.g cooperative societies)

CUSTOMER EXPECTATIONS/SERVICE DELIVERY STANDARDS

. Office hour from 8am to 4pm (Mondays to Fridays)

.Periodic free medical services

.Clear, skilled, friendly and identifiable staff

. Clear directional signal/signposts

. Regular consultation with stakeholders

. Response to conflict within two weeks

CUSTOMER’S OBLIGATION

. Keep to scheduled appointment

.Meet necessary criteria for access to services

. Use facilities provided with care

. Deal only with authorized personnel

. Provide accurate and reliable information

. Report conflict to the Commission immediately

. Provide useful feedback/suggestaion to improve quality of services

GRIEVANCES REDRESS MECHANISM

There may be occasion when our service may not meet your expectations. Please, do not hesitate to register your complaint to help us serve you better. Every complaint will be duly acknowledged and addressed within 14 working days of its receipt. We promise to keep you informed on action taken and progress made.

Last modified on Tuesday, 26 July 2016 12:43